Privacy Policy

This Privacy Policy explains how Acropoint ("Acropoint", "we", "us" or "our") collects, uses, discloses and protects your personal information when you use our website www.acropoint.co.za (the "Website") and any related services. We are committed to safeguarding your privacy and complying with applicable data protection laws, including South Africa's Protection of Personal Information Act, 2013 ("POPIA"), and, where applicable, the EU/UK General Data Protection Regulation ("GDPR").

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use the Website.

1. Responsible party and contact details

For the purposes of POPIA and, where applicable, the GDPR, Acropoint is the "responsible party" / "data controller" for the personal information we process through the Website.

If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your rights, you can contact us at:

Acropoint
Website: www.acropoint.co.za
Email: [email protected]
(Please update these details if your official contact information differs.)

2. Information we collect

The types of personal information we collect depend on how you interact with us and the Website. We may collect the following categories of information:

  • Identification and contact information such as your name, email address, phone number, company name and role when you complete a contact form, request a demo or otherwise communicate with us.
  • Business and usage information such as information about your organisation, your use of our products or services, and your preferences or feedback.
  • Technical and device information such as IP address, browser type and version, device identifiers, operating system, referral URLs, pages viewed, links clicked, the dates and times of access, and other similar information collected through cookies and similar technologies.
  • Communication data including the content of messages you send to us (for example via email or contact forms), your support requests and our responses.
  • Marketing and consent information such as your preferences for receiving marketing communications from us and records of your consent where required by law.

We will only collect special categories of personal information (such as information about your health, race or ethnicity, religious or philosophical beliefs, etc.) if you voluntarily provide it to us and where we are permitted or required to do so by law.

3. How we use your information

We use the personal information we collect for the following purposes:

  • To operate, maintain and improve the Website, our products and services.
  • To respond to your enquiries, requests or support needs and to communicate with you about your interactions with us.
  • To provide you with information about our solutions, events, updates and marketing communications, where permitted by law and in accordance with your communication preferences.
  • To personalise your experience on the Website and to present content that is relevant to your interests.
  • To analyse and understand how the Website is used, monitor performance, troubleshoot issues and develop new features.
  • To comply with applicable legal obligations, resolve disputes, enforce our agreements and protect our rights, users and the public.
  • For any other purpose that we disclose to you at the time of collection or that you consent to.

4. Legal basis for processing (where applicable)

Where the GDPR or similar laws apply, we rely on one or more of the following legal bases to process your personal information:

  • Consent: where you have given us your consent, for example to receive marketing communications.
  • Performance of a contract: where processing is necessary to enter into or perform a contract with you or your organisation.
  • Legitimate interests: where processing is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Legal obligation: where we need to comply with a legal or regulatory obligation.
  • Public interest: in limited cases, where processing is necessary for reasons of substantial public interest, as permitted by law.

5. Cookies and similar technologies

We use cookies and similar tracking technologies to collect and store certain information when you visit or interact with the Website. Cookies are small text files that are placed on your device when you visit a website.

We may use the following types of cookies:

  • Essential cookies that are necessary for the Website to function properly and cannot be switched off in our systems.
  • Analytics and performance cookies that help us understand how visitors use the Website so we can measure and improve its performance.
  • Functionality cookies that enable the Website to provide enhanced functionality and personalisation.
  • Advertising or targeting cookies (if used) that may be set through our Website by us or our advertising partners to deliver relevant content and measure the effectiveness of campaigns.

You can usually set your browser to refuse cookies or alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Website may become inaccessible or may not function properly. Where required by law, we will ask for your consent before using non-essential cookies.

6. How we share your information

We do not sell your personal information. We may share your personal information with the following categories of recipients, where lawful to do so:

  • Service providers who provide services on our behalf, such as hosting, analytics, customer support, email delivery, marketing, security and other operational services. These parties are authorised to process your information only as necessary to provide these services to us and subject to appropriate contractual safeguards.
  • Business partners with whom we jointly offer products or services, or who work with us on events or marketing activities, where this is relevant to your relationship with us.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • Authorities and regulators where required by law or legal process, or where we believe disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud or respond to a government request.
  • Corporate transactions in connection with any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. In such cases, we will take steps to ensure your information is protected and that you are informed of any material changes.
  • With your consent or at your direction, where you have requested that we share information with a third party.

7. International data transfers

Our business and many of our service providers may be located or process personal information in countries outside of South Africa and your country of residence, including in countries that may not provide the same level of data protection as your home country.

Where required by law, we will ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally, such as entering into data transfer agreements that incorporate standard contractual clauses or relying on other recognised transfer mechanisms. You may contact us for more information about these safeguards.

8. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction or damage, and other unlawful forms of processing. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your personal information.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the contact details set out in this Privacy Policy.

9. Data retention

We will retain your personal information only for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. When deciding how long to keep your information, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes through other means.

In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for research, statistical or analytical purposes, in which case we may use this information indefinitely without further notice to you.

10. Your privacy rights

Under POPIA and, where applicable, the GDPR or other data protection laws, you may have certain rights in relation to your personal information. These rights may include:

  • Right of access – to request confirmation of whether we hold personal information about you and to obtain a copy of that information.
  • Right to rectification – to request that we correct or complete any inaccurate or incomplete personal information we hold about you.
  • Right to deletion/erasure – to request that we delete your personal information in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.
  • Right to object – to object to the processing of your personal information where we are relying on legitimate interests or performing a task in the public interest.
  • Right to restriction – to request that we restrict the processing of your personal information in certain circumstances.
  • Right to data portability – to request a copy of your personal information in a structured, commonly used and machine-readable format, and to have that information transmitted to another responsible party, where technically feasible.
  • Right to withdraw consent – where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to object to direct marketing – you can ask us to stop sending you direct marketing messages at any time by following the unsubscribe instructions in those messages or by contacting us.

To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

You also have the right to lodge a complaint with the Information Regulator in South Africa or with your local data protection authority if you believe that we have not complied with applicable data protection laws. We would, however, appreciate the chance to deal with your concerns before you approach a regulator, so please contact us in the first instance.

11. Children’s privacy

The Website is not intended for use by children and we do not knowingly collect personal information from anyone under the age of 18 (or the applicable age of majority in your jurisdiction) without appropriate consent. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us so that we can take appropriate steps to delete such information.

12. Third-party websites and services

The Website may contain links to third-party websites, applications or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over, and are not responsible for, the content, privacy policies or practices of any third parties. We encourage you to review the privacy policy of every site you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or for other operational reasons. When we make changes, we will revise the "Last updated" date at the top of this page and, where appropriate, provide you with additional notice (such as by posting a prominent notice on the Website or sending you a notification).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website after any changes become effective will signify your acceptance of the updated Privacy Policy.

14. How to contact us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Acropoint
Website: www.acropoint.co.za
Email: [email protected]
(Please replace these with your official contact details, physical address and/or information officer details as required by South African law.)

Last updated: 8 April 2026